Hilfe

Überbuchung trotz Channel-Manager

Ich habe gerade eine neue Buchung von booking.com hereinbekommen und bin jetzt an diesem Tag überbucht! Wie ist das möglich, wenn der Channel-Manager eigentlich Überbuchungen verhindern sollte?
Wenn es sich bei der Buchung um eine Modifikation handelt (also eine Änderung der Buchung) und die ursprüngliche Buchung vor der Einrichtung des Channel-Managers manuell eingetragen wurde, dann kann das System die ursprüngliche Buchung nicht finden um diese durch die geänderte Buchung zu ersetzen.

Sie müssen daher in diesem Fall die ursprüngliche Buchung auch manuell löschen. Dadurch wird auch wieder ein Zimmer frei und somit gibt es auch keine Überbuchung mehr.

Dieses Problem tritt nur in den ersten Monaten nach Einführung eines Channel-Managers auf, im Dauerbetrieb kann das nicht passieren, weil dann auch die ursprüngliche Buchung bereits mit der korrekten Buchungsreferenz eingetragen wurde und vom System gefunden wird.
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REQUEST_METHOD: GET; 01.12.2021 15:54:48 Cookies: Array ( ) PROD_redirect (Server): "0" common.php; STAT = '//s1.roomsoftware.com' require_once: /clx/prog/zimmer/0/ui/de/httpdocs/api/ds/api.php; STAT = '//s1.roomsoftware.com' website_country from zimmer_get_url_country: AT website_country: AT local: COUNTRY_AT_hotline: db_switch: prog: zimmer, type=m, sub:"", ro: 0 prog="zimmer": Connect to MySQL Database on /clx/sys/fifo/mysql.sock... login:, bid: No Cookie glob/include.php include_ZH.php '' No country set! include_current_laws.php country: include_current_laws.php country: include_current_laws.php / set_used_taxrates() include_ZH END include.php: PHP_SELF: "/Hilfe/ueberbuchung-trotz-Channel-Manager"; des: "" be_itemcount: glob/inlcude - before sub-includes glob/inlcude - after sub-includes glob/include.php END index: REQUEST[dc] = "" CLX_analyze_url "/Hilfe/ueberbuchung-trotz-Channel-Manager", urloffset = 1 CLX_analyze_url done: baseurl = 'Hilfe', leafnode: 1, path: 'zs/help' ZS_init() SELECT Hotel, id, email, email_cc, globnum_login, terms_of_service_file, inflator, Tasktype_incoming, email_headertype, email_footertype, email_header, email_footer, logo_file from Hotel where id = 'zimmersoftware' and globnum_login = 1; -- 0.576 ms db_switch: prog: zs_zimmersoftware, type=m, sub:"", ro: 0 prog="zs_zimmersoftware": Connect to MySQL Database on /clx/sys/fifo/mysql.sock... SELECT Hotel, id, email, email_cc, globnum_login, terms_of_service_file, inflator, Tasktype_incoming, email_headertype, email_footertype, email_header, email_footer, logo_file from Hotel where id = 'zimmersoftware'; -- 0.428 ms SELECT * from Domain where name = "zimmersoftware.at" and Hotel = 1; -- 0.270 ms ZSdom: Array ( [Domain] => 9 [Hotel] => 1 [id] => [name] => zimmersoftware.at [lang] => de [globnum] => 0 [tag_head] => <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-T69FN92');</script> [tag_body] => <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-T69FN92" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> ) SELECT Webpost.t, Webtopic.addto, Webarticle.type, Webtopic.Webtopic from Webpost left join Webarticle on Webarticle.Webarticle = Webpost.Webarticle left join Webtopic on Webtopic.Webtopic = Webarticle.Webtopic where Webtopic.Hotel = 1 and Webarticle.type in ('p', 'm') and Webtopic.kind not in ('h', 'u', 'i') order by Webtopic.Webtopic, Webpost.lang != "de", Webpost.lang != 'en'; -- 8.926 ms des_include.php, des = , DES_COMMERCIAL = d20 des_colors.php: des="d20" des_colors: invoice_color: "" ROOT: "/", DESIGN: des/d20/ SUB_IDX: RUN HEADER: zs/help_h.php help_h.php index/ics_update: check CLX_goto: '' RUN UI selected: Array ( [1] => 1 ) SUBMENU 83: 84 / Hotelsoftware SUBMENU 83: 85 / Channel-Manager SUBMENU 83: 86 / Booking-Engine SUBMENU 83: 87 / Personalmanagement SUBMENU 83: 88 / Finanzen SUBMENU 83: 89 / Schnittstellen SUBMENU 83: 90 / Statistiken SUBMENU 83: 91 / Für Österreich SUBMENU 83: 92 / Weitere Funktionen SUBMENU 93: 94 / Einfach SUBMENU 93: 95 / Mobil SUBMENU 93: 96 / Flexibel SUBMENU 93: 97 / Günstig SUBMENU 93: 98 / Zuverlässig URL: /Hilfe index: selbst: zs/help Header: "zs/help_h.php" db: zs_zimmersoftware ZS_init() ZS already set, do nothing db: zs_zimmersoftware SELECT Webtopic.Webtopic, Webtopic.id from Webpost left join Webarticle on Webarticle.Webarticle = Webpost.Webarticle left join Webtopic on Webtopic.Webtopic = Webarticle.Webtopic where Webtopic.Hotel = 1 and t = "ueberbuchung-trotz-Channel-Manager"; -- 2.856 ms SELECT Webpost.*, Webarticle.Webtopic, Webarticle.featurelevel, Webarticle.customerstatus, Webarticle.type as SA_type, Webtopic.ts as ST_ts, Webtopic.kind, Webtopic.id as WT_id from Webpost left join Webarticle on Webarticle.Webarticle = Webpost.Webarticle left join Webtopic on Webtopic.Webtopic = Webarticle.Webtopic where Webtopic.Hotel = 1 and Webtopic.Webtopic = 91 and (Webpost.lang = "de" or Webpost.lang = "en") and Webpost.Webpost_replace = 0 order by type, Webpost.prio desc; -- 8.104 ms detect_browser() Use only User Agent string for browser detection Get info about form factor from User Agent Browser detected: Array ( [char] => R [svg] => 0 [sys] => R [form] => ? [combo] => RR? ) CLX_RPC function: 'help_view', binary_mode = N, timeout: INSERT INTO CLX_RPC (function, globnum_caller, globnum, ts) values ("help_view", 1, 18, 1638374088); -- 6.457 ms Remote URL: https://w18.roomsoftware.com/de/rpc/help_view CLX_RPC help_view / 18 OK UPDATE CLX_RPC set success = '', msecs = 140, response = "OK" where CLX_RPC = 1668; -- 39.224 ms CLX_RPC completed, 140 msecs, 2 Bytes CLX_RPC: ret = "OK" Remote return value: OK helptext, id=1128 helptext, id=1128 index_finalize.php dbg_dump: CLX_handle_slowloads() CLX_time_elapsed: 0.22354412078857 Hostname: linz


after finalize

· FPM disabled · db_later_handler() · CLX_Event_create: url = '', CLX[log_url] = '' · logmask1: , logmask2: · SELECT COLUMN_NAME from information_schema.COLUMNS where TABLE_SCHEMA = "zs_zimmersoftware" and TABLE_NAME = "CLX_Event" and COLUMN_NAME = "logmask1"; -- 1.021 ms · INSERT INTO CLX_Event (User, Hotel, category, ts, stopwatch, User_to, url, scriptid, dberrors, logmask1, logmask2, dbgfiles, t, dbg) values (0, 0, "l", 1638374088, 223544, 0, "Hilfe/ueberbuchung-trotz-Channel-Manager", 0, 0, 0, 0, "", "", "INSERT INTO CLX_RPC (function, globnum_caller, globnum, ts) values (&quot;help_view&quot;, 1, 18, 1638374088); -- 6.457 ms\nUPDATE CLX_RPC set success = \'\', msecs = 140, response = &quot;OK&quot; where CLX_RPC = 1668; -- 39.224 ms\n"); -- 4.440 ms · Event created: 1675 · vor CLX_Access: db_info/write: 3 ·