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TOMAS Fehler: Maximum-Availability-Conditions are violated

Wir sind mit TOMAS verbunden und bekommen seit ein paar Tagen den Fehler „Maximum-Availability-Conditions are violated“, was können wir tun?
Dieser Fehler bedeutet, dass für einen bestimmten Zeitraum mehr Einheiten als frei gemeldet werden als auf TOMAS erlaubt sind.

Daher muss für alle Zimmerkategorien auf TOMAS überprüft werden, ob die maximale Verfügbarkeit korrekt ist und aktualisiert werden. Dies kann jedoch nur das Support-Team von TOMAS aktualisieren.
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REQUEST_METHOD: GET; 01.12.2021 15:57:58 Cookies: Array ( ) PROD_redirect (Server): "0" common.php; STAT = '//s1.roomsoftware.com' require_once: /clx/prog/zimmer/0/ui/de/httpdocs/api/ds/api.php; STAT = '//s1.roomsoftware.com' website_country from zimmer_get_url_country: AT website_country: AT local: COUNTRY_AT_hotline: db_switch: prog: zimmer, type=m, sub:"", ro: 0 prog="zimmer": Connect to MySQL Database on /clx/sys/fifo/mysql.sock... login:, bid: No Cookie glob/include.php include_ZH.php '' No country set! include_current_laws.php country: include_current_laws.php country: include_current_laws.php / set_used_taxrates() include_ZH END include.php: PHP_SELF: "/Hilfe/TOMAS-Fehler:-Maximum-Availability-Conditions-are-violated"; des: "" be_itemcount: glob/inlcude - before sub-includes glob/inlcude - after sub-includes glob/include.php END index: REQUEST[dc] = "" CLX_analyze_url "/Hilfe/TOMAS-Fehler:-Maximum-Availability-Conditions-are-violated", urloffset = 1 CLX_analyze_url done: baseurl = 'Hilfe', leafnode: 1, path: 'zs/help' ZS_init() SELECT Hotel, id, email, email_cc, globnum_login, terms_of_service_file, inflator, Tasktype_incoming, email_headertype, email_footertype, email_header, email_footer, logo_file from Hotel where id = 'zimmersoftware' and globnum_login = 1; -- 0.627 ms db_switch: prog: zs_zimmersoftware, type=m, sub:"", ro: 0 prog="zs_zimmersoftware": Connect to MySQL Database on /clx/sys/fifo/mysql.sock... SELECT Hotel, id, email, email_cc, globnum_login, terms_of_service_file, inflator, Tasktype_incoming, email_headertype, email_footertype, email_header, email_footer, logo_file from Hotel where id = 'zimmersoftware'; -- 0.458 ms SELECT * from Domain where name = "zimmersoftware.at" and Hotel = 1; -- 0.297 ms ZSdom: Array ( [Domain] => 9 [Hotel] => 1 [id] => [name] => zimmersoftware.at [lang] => de [globnum] => 0 [tag_head] => <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f);})(window,document,'script','dataLayer','GTM-T69FN92');</script> [tag_body] => <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-T69FN92" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> ) SELECT Webpost.t, Webtopic.addto, Webarticle.type, Webtopic.Webtopic from Webpost left join Webarticle on Webarticle.Webarticle = Webpost.Webarticle left join Webtopic on Webtopic.Webtopic = Webarticle.Webtopic where Webtopic.Hotel = 1 and Webarticle.type in ('p', 'm') and Webtopic.kind not in ('h', 'u', 'i') order by Webtopic.Webtopic, Webpost.lang != "de", Webpost.lang != 'en'; -- 9.368 ms des_include.php, des = , DES_COMMERCIAL = d20 des_colors.php: des="d20" des_colors: invoice_color: "" ROOT: "/", DESIGN: des/d20/ SUB_IDX: RUN HEADER: zs/help_h.php help_h.php index/ics_update: check CLX_goto: '' RUN UI selected: Array ( [1] => 1 ) SUBMENU 83: 84 / Hotelsoftware SUBMENU 83: 85 / Channel-Manager SUBMENU 83: 86 / Booking-Engine SUBMENU 83: 87 / Personalmanagement SUBMENU 83: 88 / Finanzen SUBMENU 83: 89 / Schnittstellen SUBMENU 83: 90 / Statistiken SUBMENU 83: 91 / Für Österreich SUBMENU 83: 92 / Weitere Funktionen SUBMENU 93: 94 / Einfach SUBMENU 93: 95 / Mobil SUBMENU 93: 96 / Flexibel SUBMENU 93: 97 / Günstig SUBMENU 93: 98 / Zuverlässig URL: /Hilfe index: selbst: zs/help Header: "zs/help_h.php" db: zs_zimmersoftware ZS_init() ZS already set, do nothing db: zs_zimmersoftware SELECT Webtopic.Webtopic, Webtopic.id from Webpost left join Webarticle on Webarticle.Webarticle = Webpost.Webarticle left join Webtopic on Webtopic.Webtopic = Webarticle.Webtopic where Webtopic.Hotel = 1 and t = "TOMAS-Fehler:-Maximum-Availability-Conditions-are-violated"; -- 3.110 ms SELECT Webpost.*, Webarticle.Webtopic, Webarticle.featurelevel, Webarticle.customerstatus, Webarticle.type as SA_type, Webtopic.ts as ST_ts, Webtopic.kind, Webtopic.id as WT_id from Webpost left join Webarticle on Webarticle.Webarticle = Webpost.Webarticle left join Webtopic on Webtopic.Webtopic = Webarticle.Webtopic where Webtopic.Hotel = 1 and Webtopic.Webtopic = 766 and (Webpost.lang = "de" or Webpost.lang = "en") and Webpost.Webpost_replace = 0 order by type, Webpost.prio desc; -- 8.382 ms detect_browser() Use only User Agent string for browser detection Get info about form factor from User Agent Browser detected: Array ( [char] => R [svg] => 0 [sys] => R [form] => ? [combo] => RR? ) CLX_RPC function: 'help_view', binary_mode = N, timeout: INSERT INTO CLX_RPC (function, globnum_caller, globnum, ts) values ("help_view", 1, 18, 1638374278); -- 12.656 ms Remote URL: https://w18.roomsoftware.com/de/rpc/help_view CLX_RPC help_view / 18 OK UPDATE CLX_RPC set success = '', msecs = 128, response = "OK" where CLX_RPC = 1670; -- 1.239 ms CLX_RPC completed, 128 msecs, 2 Bytes CLX_RPC: ret = "OK" Remote return value: OK helptext, id=1901 helptext, id=1901 index_finalize.php dbg_dump: CLX_handle_slowloads() CLX_time_elapsed: 0.17996501922607 Hostname: linz


after finalize

· FPM disabled · db_later_handler() · CLX_Event_create: url = '', CLX[log_url] = '' · logmask1: , logmask2: · SELECT COLUMN_NAME from information_schema.COLUMNS where TABLE_SCHEMA = "zs_zimmersoftware" and TABLE_NAME = "CLX_Event" and COLUMN_NAME = "logmask1"; -- 0.877 ms · INSERT INTO CLX_Event (User, Hotel, category, ts, stopwatch, User_to, url, scriptid, dberrors, logmask1, logmask2, dbgfiles, t, dbg) values (0, 0, "l", 1638374278, 179965, 0, "Hilfe/TOMAS-Fehler:-Maximum-Availability-Conditions-are-violated", 0, 0, 0, 0, "", "", "INSERT INTO CLX_RPC (function, globnum_caller, globnum, ts) values (&quot;help_view&quot;, 1, 18, 1638374278); -- 12.656 ms\nUPDATE CLX_RPC set success = \'\', msecs = 128, response = &quot;OK&quot; where CLX_RPC = 1670; -- 1.239 ms\n"); -- 1.382 ms · Event created: 1677 · vor CLX_Access: db_info/write: 3 ·